Cat2 FY2568 Complaint Management Guideline (2.2.4)

ID: ev-cat2-fb-guideline-fy2568 Updated: 2026-08-23

Description

FY2568 2.2.4 guideline for receiving suggestions/complaints and improvement procedures, listing 4 channels (QR, form, e-mail, phone). Frozen historical baseline.

Linked Categories

• Communication and Awareness Cultivation (cat2)

Linked Issues

• 2.2: Campaigns and Public Relations

Linked Indicators

• Channel for environmental feedback and suggestions with documented improvements (2.2.4)

Verification Status

Verification Basis: C1 semantic-verification: text extracted (content-verified). Human/PO verification pending.

Provenance

Cat2 FY2568 complaint management guideline (2.2.4)

Mapping confidence: high · Human verification required